Is there a better way to take service calls?

• bumblebee

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  Topics: 2
  Replies: 14

  at

  My friends and I recently bought a small business that services and repairs commercial kitchen equipment. We didn’t expect to receive so many service calls! I feel like half the restaurants in town have called us asking for our help!

  It’s great, but it also feels overwhelming… We’ve been wondering if there was a better way to take service calls, manage the information of our customers (contact information and info about their equipment, and previous maintenance or repairs) and perhaps make it easier to dispatch our technicians. We only have a small team for now, but we’ll try to hire a few more people, and we want to stay efficient.

  Is there a magical tool to do this? A software maybe, or some sort of technique that we’re not aware of?

  Dimitri

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  at

  Do you also repair regular kitchen equipment? I’m having trouble with my fryer and it was an expensive one so I’d like to not have to buy a new one.

  bumblebee

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  at

  No, sorry, we only work with restaurants.

  Dimitri

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  Ok, no problem. But yeah about your question, I’m pretty sure there must be a software for this, but I have no idea how it could be called, sorry…

  Roman

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  at

  Sounds like what you need is a field service management software. Look it up, I’m sure it could solve your issues.

  bumblebee

  Member

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  at

  Hey, thanks! Yeah it sounds like a service management software could make things easier for us.

  Do you have any one in particular to recommend?

  Roman

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  Not really, I never used one, but I read a few things about it.

  mysterylady

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  Take a look at the one offered by Miracle Service. It says on their website that they serve the restaurant equipment industry, so they probably have some useful features for your business.

  I used their field service management software a few years ago, at the office where I was working. I thought it was a nice one, easy to use and to customize. I think you can choose some additional features whenever you need them, so if ever your business expands that can be convenient because your software can expand with you, so to speak.

  bumblebee

  Member

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  at

  Thank you. So if I understand well, this software can help manage service calls because it instantly shows us the info, equipment and history of each customer?